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The Board of Supervisors is an elected body of five members representing magisterial districts of approximately 19,200 citizens each. The magisterial districts are:
You can find your district's supervisor by visiting our magisterial districts page or by calling the Board of Supervisors at (540) 772-2005, or see our Magisterial Districts page.
Construction, reconstruction, alteration, repair, conversion or demolition of a building or structure, including the installation or altering of any equipment regulated by the USBC.
Change of Occupancy of an existing structure when a new certificate is required by the USBC
Movement of a lot line that increases the hazard to or decreases the level of safety of an existing building or structure.
Removing or disturbing any asbestos containing materials during demolition, alteration, renovation of or additions to buildings or structures.
A permit is not required for: Ordinary repairs which do not involve any violations of the building code. These include painting, roofing, most glass, most doors, floor covering and porch flooring, repairs to plaster or interior tile and other wall covering, residential cabinets, and wiring and equipment operating under 50 volts. Detached accessory structures less than 256 sq. ft. NOTE: must be structurally sound and anchored. Zoning permit is still required. Tents or air supported structure less than 900 sq. ft. and less than 50 persons. Fences and privacy walls (does not include retaining walls) that do not exceed six feet above finished grade. Swimming pools meeting all three of the following conditions: less than 200 sq. ft., less than 5,000 gallons capacity and less than 24" deep. Pools that fail to meet any one of these conditions require a permit. Re-roofing of 1 and 2 family dwellings (roof covering only). Most wiring and equipment that operates at less than 50 volts. (exceptions) Replacement of plumbing and electrical fixtures, fittings, appliances, including electric water heaters, fans, humidifiers, dehumidifiers, air cleaners, and similar mechanical equipment, doors and windows with that of similar capacity in the same location in most residential uses.
The local probate tax is 3.33 cents (one third of 10 cents) per $100.00 of the estate value at the time of death.
The qualification fee is based on the value of the estate.
Payment is due at time of appointment.
Please call our office at 540-387-6261 and ask for the Jury Coordinator.
Qualifying for Roanoke County's Real Estate Tax Freeze for the Elderly and Disabled program depends on several conditions. For complete information about qualifications, see our Real Estate Tax Freeze - Elderly and Disabled page.
You may call our office if you have disposed, traded or sold a vehicle within 30 days. If it has been more than 30 days you will need to report the disposal, trade or sold date to the Department of Motor Vehicle (D.M.V.) before calling our office or using the online filing. Please Contact Department of Motor Vehicle (D.M.V.) at 1-804-497-7100 or their website to remove the vehicle from the Department of Motor Vehicle (D.M.V.) records and then call our office.
The Virginia Department of Motor Vehicles and the Commissioner of the Revenue must be notified of these transaction. This is the legal responsibility of the citizen, not that of the dealership or new owner.
Appraisers in the Real Estate Valuation Department review recent sales in each area to establish market value. For more information about the appraisal, see Real Estate Valuation.
For previous years' payments and balances of Real Estate or Personal Property taxes, please contact the Roanoke County's Treasurer's office.
Veterans who have a service connected disability may qualify for this real estate tax exemption program. For more information, see the requirements listed on Real Estate Tax Exemption for Disabled Veterans.
A child may be eligible for services that may be funded through CSA if they meet one or more of the following criteria:
The Family Assessment and Planning Team (FAPT) is a group of community partners (DSS, Court Services, Schools, Blue Ridge Behavioral Healthcare, and private providers) that meet with the Service Coordinator and family to assess the strengths and needs of youth and families and work together to develop a plan to meet the identified needs.
The Community Policy and Management Team (CPMT) is a group consisting of at least one elected or appointed local government official and agency representatives from DSS, the school system, Blue Ridge Behavioral Healthcare, Court Services, a parent representative, law enforcement, and a private provider. This team develops local policies for the CSA program and manages the funds for requested and approved services.
CORTRAN is the shortened name of County Of Roanoke TRANsportation. CORTRAN was established in 1985 to provide transportation to County of Roanoke seniors and individuals with disabilities.
CORTRAN is available to preapproved, eligible County of Roanoke residents who are either at least 65 years old, or who have a disability.
CORTRAN can take you to and from destinations within the County of Roanoke, Town of Vinton, City of Salem, and City of Roanoke.
CORTRAN service is offered Monday through Friday, 7 a.m. - 6 p.m.
No service is offered on Saturday or Sunday or on the following holidays: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, July Fourth, Labor Day, Thanksgiving Day, Thanksgiving Friday, Christmas Eve, and Christmas Day.
The holiday schedule is subject to change on an annual basis. Please verify the current holiday schedule with Roanoke County.
Payment is no longer accepted onboard but you can add ride credits to your account by:
We have installed plastic partitions in our dedicated fleet of vehicles, increased the frequency of vehicle cleanings, and capped the number of passengers allowed on board in accordance with social distancing guidelines.
To make an appointment to see the County Administrator or Assistant County Administrators, please call 540-772-2004 or see our Contact Administration page.
Our mailing address is: Roanoke County Administration Center P.O. Box 29800 5204 Bernard DriveRoanoke, VA 24018-0798
Criminal prosecutions are handled by the commonwealth's attorney, who is an elected constitutional officer. Please contact the Commonwealth's Attorney's Office at 540-387-6174 for more information.
The County Attorney's Office does not offer legal advice to citizens. Please see our Legal Resources page for links to many sites that may be of assistance.
Roanoke County's Office of the Commonwealth's Attorney is located at:Roanoke County Courthouse305 E Main StreetSalem, Virginia
The Commonwealth's Attorney handles criminal prosecutions and also administers the Public Defender's office. The Commonwealth's Attorney is an elected Constitutional Officer. For more information, contact the Commonwealth's Attorney at 540-387-6174.
In Roanoke County we require a land disturbing permit if the disturbance is going to be 2,500 square feet or greater. Land disturbance constitutes
If the disturbance of the project is going to be 10,000 square feet or greater an engineered plan is required. For projects that disturb less than 10,000 square feet an Agreement in Lieu of an Erosion and Sediment Control Plan may be issued at Roanoke County’s discretion.
It is agreement between the landowner and Roanoke County stating that the Virginia Department of Environment Quality Erosion and Sediment Control Regulations will be followed, but an engineered site plan is not required.
You can start the process to apply for a permit through our Permit Portal.
Roanoke County Development Services encourages developers to schedule concept meetings to ensure that information and requirements for a development project are communicated effectively and efficiently. The departments
You can find the County’s engineering design standards in our Design Manual.
The Virginia Department of Transportation (VDOT) maintains all of the public roads in Roanoke County. To request services from VDOT, please call 1-800-367-7623, or use VDOT’s online work order form to report road conditions or request maintenance.
Small explanation then [link to zoning ordinance].
Link to document
Link to Fee Schedule
Link to form
In Roanoke County we require a land disturbing permit if the disturbance is going to be 2,500 square feet or greater. Land disturbance constitutes as any activity that exposes the soil.
Roanoke County's zoning regulations are contained in Appendix A of the County Code.
Application for a permit shall be made to the building official, and a permit shall be issued prior to commencing any of the following to a building or structure, including the installation or altering of any equipment regulated by the USBC:
The Virginia Department of Transportation (VDOT) maintains Roanoke County roads that are listed in the state system, including repairs, paving, snow removal, and construction. Private roads in the county that are not in the state system are the responsibility of the homeowners or developers along that road. To report a road problem, see VDOT''s on-line work request page.
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Email your request to the GIS & Mapping Support Staff.
The County uses a variety of symbols and/or patterns instead of colors, if possible. If colors are necessary, then high contrast colors are used.
Your utility lines can be viewed by clicking “Map Layers” button above the search bar in OneView, then clicking the “Utilities” checkbox under “Layers.” However the GIS maps are not an accurate depiction of field locations.
Property lines on the maps are for visual representation only; the GIS maps should not be used for surveying or legal purposes. If you have any questions or concerns, please contact the GIS office at 540-772-2086 or email Roanoke County’s GIS Staff.
For a general or primary election, the deadline is the 22nd day before the election. If registering by mail, your application must be postmarked on or before the deadline day. If registering online, your application must be completed by 11:59pm on the deadline day. If registering in person, our office is open until 5:00pm on the deadline day.
No. As long as you do not move, your registration qualifies you to vote in all elections held in the precinct where you live.
No. Virginia is an open primary state which means that any qualified voter can vote in either party's primary election. Virginia does not have party registration in its voter registration process. In other words, citizens do not designate a political party affiliation when registering to vote in Virginia. The only restriction is when more than one political primary is held on the same day, known as a dual primary.
While Virginia election law stipulates that any qualified voter may vote in either political party's primary, no voter may vote in more than one political party's primary on the same Election Day.
You must be registered to vote. On Election Day, a valid photo identification is required to vote. Your voter card is no longer required to vote.
All changes must be made in writing and include a signature of authorization from the voter. Changes may not be made by anybody other than the voter.Changes may not be made over the phone.
All changes must be made in writing and include a signature of authorization from the voter. Corrections may not be made by anybody other than the voter.Corrections may not be made over the phone.
1. Your voter registration card and/or letter provides you with the name and location of your polling place, as well as your federal, state and local election districts.2. You can find your polling location online through the Department of Elections.3. You can contact our office at (540) 772-7500.
If voting absentee by mail: Mail, fax or e-mail your completed application to our office. If voting absentee in person: Bring your completed application to our office. *Please note – if you register to vote in person, you must wait five days before you can vote absentee in person or have your ballot mailed to you.
If you do not have the proper ID with you, you may vote a provisional ballot and present a copy of your ID to the Electoral Board by noon on the Friday after the Election.
You may register to vote and request an absentee ballot using a Federal Post Card Application (FPCA). You may fill out this application through the Federal Voting Assistance Program.
For questions, please contact one of the following departments:1. Virginia Department of Elections toll Free at 1-800- 552-9745 – TTY: 7712. Federal Voting Assistance Program toll Free at 1-800-438-VOTE (8683) – DSN: 425-1584.
You may also contact our office at (540) 772-7500.
You may have assistance voting on Election Day: Anyone who assists you must do so according to your instructions, without trying to influence your vote. Your assistant is strictly prohibited from telling others how you voted. Please speak to an Officer of Election at your polling location if you wish to have assistance voting.
You may vote curbside on Election Day: If you have a physical disability, or you are 65 years or older, you may vote from your car. You will need to send someone inside the polling place to get an Officer of Election to assist with you with voting curbside.
You may vote absentee before Election Day: Absentee voting begins 45 days before most elections. You may want to consider voting absentee by mail or in person before Election Day to avoid standing in lines. For more information, please visit our Absentee Voting page.
*Once your ballot has been cast, it CANNOT be changed, even if you made a mistake.
The decision of whether to count the provisional vote is made by our local Electoral Board in the days after the Election. If you cast a provisional ballot, you will be given notice of the time and place of the Electoral Board’s meeting, as well as a toll-free number to check the status of your ballot. You have the right to be present when the Electoral Board makes its decision about whether to count your provisional ballot.
*Do NOT write in the name of a candidate who already appears on the ballot, or your vote will NOT be counted.
Remember: 9-1-1 is to be used for emergencies only.
For non-emergency police, fire or medical requests, dial 540-562-3265. For other non-emergencies, consult your telephone directory for the appropriate number for the agency you wish to contact. If you do not have a telephone directory, dial 4-1-1 for directory assistance.
When not to call 911:
Remember: 911 is to be used for emergencies only.
For non-emergency police, fire, or medical requests, dial 540-562-3265. For other non-emergencies, consult your telephone directory for the appropriate number for the agency you wish to contact. If you do not have a telephone directory, dial 4-1-1 for directory assistance.
Cuando llama al 911 desde un teléfono fijo en el condado de Roanoke, el Centro de la Comunicación de Emergencias recibe su llamada. Adentro del centro, oficiales de comunicación contestan varios tipos de llamadas y despachan ayuda. Cuando reporta una emergencia en otro lugar, es posible que el oficial transfiera su llamada a otro municipio para servicios de emergencia. Si es necesario transferir su llamada, el oficial avisará y usted debe quedarse en el teléfono para hablar con el municipio apropiado. Acuérdese que el 911 es el número para emergencias.
Para obtener otra asistencia de la policía, los bomberos, u otras oficinas del condado fuera del horario laboral normal, se puede marcar 540-562-3265. Para conseguir otro número de teléfono, se puede marcar 411 para asistencia de directorio.
Remember: 9-1-1 is not to be played with! It is for those who truly need it. In all cases, it is vital that you know the address and telephone number you are calling from in order to receive assistance as quickly as possible.
To assist emergency responders to find your house more easily, clearly label your address. County Code Article Six Section 7-81 advises that building numbers shall not be less than three inches in height and shall be made of durable and clearly visible or light-reflecting material. Your address is to be placed to the side, above or on the main entrance door so that the number is plainly visible from the street. If the structure is more than 50 feet from the street or when the entrance is not visible from the street, the number shall be placed at the walk, driveway, or other suitable location that is easily discernible from the street.
- Appalachian Power (AEP) at 1-800-956-4237 to report power outages.
- Western Virginia Water Authority (WVWA) at 540-853-5700 to report water main breaks.
- Roanoke Gas at 540-777-0623 to report gas leaks.
Stormwater management is the process of controlling runoff from rainfall or snow melt that is generated from impervious surfaces like parking lots, driveways, and roof tops. In Roanoke County, the stormwater system is separate from the sanitary sewer system. Stormwater flows directly from streets and gutters into the area's streams and rivers without any treatment before its discharge. Stormwater runoff also transports the pollutants it collects from these hard surfaces, such as motor oil, household cleaners, fertilizers, and other materials, that may negatively impact water quality of the receiving waters.
The Virginia Department of Transportation (VDOT) maintains Roanoke County roads that are listed in the state system, including repairs, paving, snow removal, and construction. Private roads in the county that are not in the state system are the responsibility of the homeowners or developers along that road.
Private streets are those where the use is permissive or privileged by the right of ownership. The term is often confused with public streets that are privately maintained by residents or homeowners association. Private street connections to state-maintained roadways must meet all Virginia Department of Transportation criteria for subdivision street connections, such as sight distance, pavement structure, auxiliary lanes, signalization, and permits. The route numbering range for private streets is 4,000 or greater. Private street signs are white, while roads that state maintained are green in color.
In Roanoke County, an approved erosion and sediment control plan is required for any land-disturbing activity that exceeds 2,500 square feet of land disturbance.
Call the Roanoke County Permits Counter at 540-772-2065 to request an initial or final erosion & sediment control inspection.
For a single-family residential site to pass its final erosion & sediment control inspection, see Policy # 2019-10-2 "Termination of Erosion and Sediment Control Permits for Individual Single-Family Residences Prior to the Establishment of Permanent Vegetative Cover."
For a non-residential site to pass its final erosion & sediment control inspection, all vegetated areas must have adequate, permanent vegetation, which is (1) uniform in height; (2) thick enough to prevent erosion, and (3) mature enough to survive.
Roanoke County Fire and Rescue does not provide CPR or first aid training to the public. Please contact the American Red Cross, American Health and Safety or the American Heart Association through their websites.
Roanoke County has an online employment application. You can also visit the Human Resources department between 8 a.m. and 5 p.m, Monday through Friday, to complete an application in person. Applications are only accepted for posted open positions.
Applicants may request reasonable accommodations throughout the hiring process such as:
Please contact Human Resources at 540-772-2018 to request accommodations.
All vacant positions are posted in the Human Resources Department. Visit our Job Opportunities web page for a current listing of all open positions. Job postings are also available from all Roanoke County public libraries, and on cable TV Channel 3. Roanoke County advertises position openings in local newspapers and has a 24-hour Job Line: 540-772-2018, Option 2.
Job postings may also be publicized with community service organizations, including minority organizations, educational institutions, the Virginia Employment Commission and other locations. Job postings contain brief information, including application deadline date, salary range and minimum requirements.
After the application deadline, applications are forwarded to the appropriate department for screening and interviewing. Applicants chosen for an interview will be notified by the hiring department. Depending on the position, applicants may also be asked for further background information (i.e, DMV records). Hiring decisions are made by the appropriate Department Director or Supervisor. The Department contacts the selected applicant and completes the hiring process.
Hiring decisions for employment are sent to the Department of Human Resources. Applicants not interviewed or chosen for hire are notified by the Department of Human Resources when the position is filled.
If you would like to receive notifications of upcoming job postings, please complete a job interest card online to receive notifications for future job opportunities.
Yes. For employment with the Police Department, Sheriff's Office, or Fire and Rescue Department, you will be required to complete and pass physical agility and written tests prior to a personal interview. For communications officer positions you will be required to complete and pass a written test prior to a personal interview. Additional selection criteria are listed with posted positions. Please review this information prior to applying for a public safety position.
Not at this site. The Roanoke County School system hires independently of the County. You may contact them at 540-562-3900, ext. 140. Or, you can visit the Roanoke County Public Schools website for more information.
Links to Libby, cloudLibrary and other downloadable eBooks are available in our eCollection.
For a list of other services offered by Roanoke County Library, see How Do I on our homepage.
When you have requested material ready to pick up, you’ll receive an email from our system (emails will come from firstname.lastname@example.org) letting you know it’s ready for you. It’s all automatic, so you won’t have to wait for a staff member to email or call you anymore!
Only for notifying you about library materials and your account. We will never sell or share your personal information with anyone, ever.
It’s easy to get a library card. If you’re a resident of Virginia, you can receive your free library card from any Roanoke Valley public library or bookmobile.
Visit our webpage here for more information.
Cards expire every two years to ensure our records are up to date. If your card has expired, give us a call or stop by any Roanoke Valley Library for assistance.
The Glenvar Library has a notary. Please call 540-387-6163 before visiting the library to make sure they are available.
Roanoke County Public Library is a designated Passport Acceptance Facility. We process passport applications by appointment only.
Call 540-777-8790 to schedule an appointment.
Find out more information on our webpage.
Fill out a Materials Suggestion Form.
As of July 1, 2022 all Roanoke Valley Libraries no longer charge overdue fines for materials turned in late (after the due date).
Glenvar, South County, and Vinton have study rooms for patrons to use for free during our normal operating hours. For additional information, give us a call or make your reservation here.
A Little Free Library is a free book-sharing box where anyone may take a book or share a book. They function on the honor system. You do not need to share a book in order to take one. The Library and Parks & Rec have teamed up to have Little Free Libraries in parks across Roanoke County. View those locations here.
The total county budget adopted by the Board of Supervisors for Fiscal Year 2019 to 2020 is $462,618,662. This includes all transfers between funds and provides for general government services (police, fire / rescue, refuse collection, parks and recreation, social services, etc.); schools; capital projects; and debt service payments. After eliminating transfers, $344,244,336 represents cash expenditures for all county goods and services. These expenditures are funded with revenues derived from taxes, fees, user charges, reimbursed costs, and state / federal allocations. The General Government Budget for Fiscal Year 2019 to 2020 is $196,940,493, which represents the operating budget portion for all county services.
County property taxes are based on current market values. They are generally conceived to be an ad valorem tax, which means that a tax levy is apportioned among taxpayers according to the values of property change annually. The best way to assess current market value is to conduct annual property assessments.
The Roanoke County School Board approves and has oversight of the school budget. While the county Board of Supervisors determines the total amount of local tax dollars spent on education (via transfers to schools), the school board is responsible for allocating these funds to individual programs in the school system. State law dictates that the county Board of Supervisors must approve the School Board's budget as part of the county's annual budget process.
The shuttle has 20 seats and has ADA accessibility for two wheelchairs.
You may book your ride by visiting www.McAfeeShuttle.com. The reservations are on 30-minute cycles as it takes approximately 15 minutes each way.
Yes, many hikers book a one-way trip if they plan to stay overnight and see the sunrise. You may want to consider booking your return trip on the shuttle for the next day.
Yes, on your smart phone visit www.McAfeeShuttle.com.
Currently, the shuttle will provide service only on Fridays, Saturdays and Sundays along with holidays that fall on Mondays. Check back in 2023 for an updated schedule.
The cost is $5 for a one-way trip $10 roundtrip, plus online booking fees per ticket. This is a cashless system, so no cash payment is accepted by the driver.
If you are not able to make your selected time slot, the shuttle will transport you when there is room available on the next available shuttle. Riders have the capability to cancel right up to the time of their reservation.
Live phone support is available at (540) 761-7564, 30 minutes after the shuttle service has ended. If an after-hours shuttle needs to return to the trailhead to pick up hikes who have missed the last scheduled shuttle, a fee of $25 per person will be charged. ***There is no guarantee of transportation being provided after the shuttle service has ended, past the 30-minute time frame.
Please have a backup plan in the event you miss your reservation after service hours have ended. This may include a family member, friend or ride App service available to pick you up from the trailhead.
All refunds are at the discretion of the vendor and will be processed by the vendor if approved.
Everyone has a different pace but on average you should allow four to six hours to complete the hike.
ADA service dogs are permitted.
Service animals may accompany their owners on the shuttle. Under the American with Disabilities Act (ADA), service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
Each vehicle owner is responsible. Roanoke County and the Virginia Department of Transportation assume no liability for any damage that occurs while the vehicle is parked in the I-81, Exit 140 Park and Ride.
Questions regarding booking or cancelling a reservation, refunds or after-hours transportation should be directed to Ride Source by completing the contact us section of the www.McAfeeShuttle.com website or by phone (540) 761-7564.
Questions regarding the operations of the McAfee Knob Trailhead Shuttle Service may be referred to Paula Benke, Transit Planner for Roanoke County by email or by phone at (540) 283-8931.
No, the shuttle is a fixed route from I-81, Exit 140 Park & Ride to the McAfee Knob Trailhead with a turnaround at the Catawba Center.
Yes, Roanoke County Fire and Rescue requires a permit. During this process, the blast site will be inspected and personnel will observe each blast (shot) as directed. Blasting operations shall only be conducted by persons certified through the State Fire Marshal's Office. All blasts shall be in accordance with the Statewide Fire Prevention Code and NFPA 495, and a bond or certificate of insurance shall be on file in the minimum amount of $1,000,000.
Blasting shall be conducted in daylight hours unless otherwise approved. When blasting in congested areas, measures shall be taken to reduce earth vibrations and air blast effects. Measures include, but not limited to, the use of blasting mats and monitoring vibrations and air blast effects with a seismograph. Detailed records of each blast shall be maintained.
Search for other FAQs and additional information.
Yes, Roanoke County Fire and Rescue requires a permit. During this process, the burn site will be inspected to ensure compliance. In addition, the fire has to remain attended at all times. Open burning for land clearing operations have special provisions that have to be followed to reduce air emissions (smoke) and include a pit and air curtain incinerator (air blower). Refuse or trash cannot be burned and a means to extinguish the fire has to be available.
Search for other FAQs and view additional information.
From February 15th to April 30th, open burning, including recreational fires, can only be done between the hours of 4 p.m. and midnight so that Department of Forestry guidelines can be met. Between the months of May through September, open burning, with the exception of recreational fires, cannot be done in order to meet DEQ guidelines.
In the Roanoke County Code, campgrounds are defined as "Facilities providing camping or parking areas and incidental services for travelers in recreational vehicles and/or tents. The only approved location for living or business purposes for a recreational vehicle is in an approved campground. Any new campground proposed in the AG-1 or AG-3 zoning districts requires a Special Use Permit and must meet the Use and Design Standards outlined in the Roanoke County Code Section 30-85-9.
The only approved location for living or business purposes for a recreational vehicle is in an approved campground. Any new campground proposed in the AG-1 or AG-3 zoning districts requires a Special Use Permit and must meet the Use and Design Standards outlined in the Roanoke County Code Section 30-85-9.
In addition to local regulations, the Code of Virginia regulates Campgrounds in Chapter 450. According to section 40, Permits, No person or persons, directly or indirectly shall conduct, control, manage, operate, or maintain a campground or offer campsites for occupancy within the Commonwealth without first making application for and receiving a valid permit from the Health Commissioner for the operation of said camp.
No person or persons, directly or indirectly shall conduct, control, manage, operate, or maintain a campground or offer campsites for occupancy within the Commonwealth without first making application for and receiving a valid permit from the Health Commissioner for the operation of said camp.
Roanoke County will:
We believe so. Our GIS staff has regularly requested up-to-date alignments from Mountain Valley Pipeline (MVP) in order to provide the most accurate information we can get. However, MVP does have the ability to request minor route changes from the FERC.
According to Mountain Valley Pipeline Information (MVP), at this time there are no laydown yards planned for Roanoke County. They are not required by the FERC to tell Roanoke County if they are planning a laydown yard on appropriately zoned land. However, few sites would permit this in the county.
In October 2017, Roanoke County hired a part-time intern from Virginia Tech. All other staff involved already work for other Roanoke County departments.
There will be restrictions on what landowners can do during the period of construction following eminent domain orders. Construction and operation logistics will be determined in the judicial order or legal agreements between Mountain Valley Pipeline Information (MVP) and property owners.
Roanoke County is involved in floodplain-related regulations, however, the County is not aware that the pipeline impacts any delineated or regulated floodplain in that area.
As Roanoke County is not a landowner it is not involved in any eminent domain cases. Several of our landowners are involved in ongoing litigation and we do follow that with general interest. The Board of Supervisors allowed the County to hire outside counsel to advise staff through this process. Roanoke County has submitted many filings to the FERC and challenged the FERC process whenever possible. When the FERC order was issued the County filed a notice of rehearing (the regulatory way to challenge a FERC filing).
This enables the County to participate in certain legal actions, if requested by the Board. The County also filed as an intervener in the process and is a consulting party in the Section 106 process, but has challenged that Mountain Valley Pipeline Information (MVP) has not exercised all opportunities to consult with Roanoke County.
As with any emergency, Roanoke County personnel will evaluate the scene at the time of response. Emergency services will be provided to residents or pipeline workers as needed. Fire and EMS personnel are trained for gas leaks and explosions and they will be prepared to handle an emergency situation.
There already is 24/7 Fire and Rescue service on Bent Mountain. During daylight hours the station is staffed by paid personnel and during the evening it is staffed by volunteers. We have additional staff available at the Back Creek and Fort Lewis stations depending on the location of an emergency.
DEQ is responsible for regulating water quality. There will be inspectors on the project to monitor the construction site and pipeline for spills or other impacts on our water supply.
You should file a formal complaint with Mountain Valley Pipeline Information (MVP) and the FERC. You are advised to photograph the conditions for documentation.
Yes. You can see the approved Erosion and Sediment Control and Stormwater Management Plan on DEQ's website.
DEQ is responsible for monitoring erosion and sediment. The Roanoke County Board of Supervisors voted not to enter into an agreement with DEQ that would have enabled County staff to coordinate on land-disturbing activities.
DEQ approved a variety of erosion and sediment measure to protect waterways. You can learn more on DEQ's website.
Roanoke County does not have a role in monitoring impacts to rare and endangered species. Search for other FAQs and view additional information.
In Virginia, it will primarily be DEQ and the FERC.
Mountain Valley Pipeline Information (MVP) will be responsible for providing appropriate sanitation facilities for all of its personnel throughout the project. These plans have not been shared with the County, but the County will coordinate reports of waste management violations with MVP, the FERC and the local health department.
Section 106 of the National Historic Preservation Act of 1966 (NHPA) requires Federal agencies to adhere to very specific requirements if artifacts are found. the FERC will be responsible for regulating any discoveries during construction. Only the FERC has authority to issue stop work orders on the permit.
Private agreements with Mountain Valley Pipeline Information (MVP) and the eminent domain proceedings will address just compensation, but Roanoke County is not involved in that.
No. Mountain Valley Pipeline Information (MVP) offered to provide $500,000 for rehabilitation of the former Bent Mountain School as part of the Section 106 treatment plan for the historic districts recognized within the County.
The FERC is going to regulate the conditions of all new or existing private access roads impacted during construction. VDOT has regulatory authority over public roads. However, the County is prepared to communicate complaints about road conditions to the FERC or Mountain Valley Pipeline Information (MVP) to ensure that roads are passable, conditions do not damage cars and access is maintained for people's properties.
The Blue Ridge Parkway is managed by the National Park Service, a federal agency. Search for other FAQs and view additional information.
The FERC has oversight over the MVP project, in addition to other state and federal agencies, primarily DEQ.
Mountain Valley Pipeline Information (MVP) is responsible for the safety of its workers.
Mountain Valley Pipeline Information (MVP) has stated that they will work out property access issues with each individual property owner as they arise, including properties that are bisected by the pipeline.
The County does not have an ordinance regulating picketing or peaceful demonstrations on public properties or rights-of-way, however:
Any publicly-owned park or government-owned property provided that freedom of movement, ingress or egress, or the ability by other persons to conduct business or other lawful activities are not interfered with:
The County always recommends that you are courteous and use good manners. Participants may not threaten or use violence. Title 182, Chapter 9, Article 1 of the Code of Virginia sets forth Virginia's criminal code regarding riot and unlawful assembly. The following actions would violate the law:
Please be sure that all trash and rubbish is properly disposed of during and following your event. There should be no unlawful disposal of trash on a public road or on a neighboring property. (Section 13-13, Roanoke County Ordinance). The Police Department will enforce any court orders and violations of law as required by the Code of Virginia.
Roanoke County Police handle trespassing complaints routinely. They generally do not conduct follow-up investigations if the person trespassing is no longer present when officers arrive. If a person is present and officers determine that they are in fact trespassing, officers will ask them to leave. Generally if they leave the officer will not charge them. After this, a citizen may go to the Magistrate to file charges.
Mountain Valley Pipeline Information (MVP) is responsible for clearly showing the boundaries of their easement. Roanoke County Police are not prepared to make judgments on these boundaries in the field. The County's GIS maps, which show the general location of the easement, are not intended to be substitutes for a professional survey. MVP has stated that it will have professional survey staff on site to help clarify disputes over boundary lines.
Not for the Mountain Valley Pipeline Information (MVP) project specifically. Roanoke County Fire and EMS personnel are already trained to respond to gas leaks and explosions; they undergo training on an annual basis. Roanoke County is also part of the Virginia Department of Emergency Management phone task force and has partners in the City of Roanoke and the City of Salem for hazmat response.
The Police Department will continue to conduct patrols and speed enforcement in areas affected by construction traffic just as it does elsewhere in the County, to include concentrating enforcement efforts in areas where crashes and violations increase. Enforcement of traffic laws will be objective and fair.
Mountain Valley Pipeline Information (MVP) has stated that carrying firearms is not permitted for any of their private security agents. Search for other FAQs and view additional information.
No, police officers will not be permitted to serve as security for Mountain Valley Pipeline Information (MVP). Search for other FAQs and view additional information.
No. Mountain Valley Pipeline Information (MVP) and their contractors will be responsible for the security of their own property. It is our understanding that there may be 24/7 security on site. Search for other FAQs and view additional information.
Mountain Valley Pipeline Information (MVP) has indicated that they plan to bore under all four public roads crossed by the pipeline. They will use a special crew to handle road crossings. Search for other FAQs and view additional information.
Mountain Valley Pipeline Information (MVP) has expressed their intention to work with the County to avoid interfering with school buses, trash trucks, and other vehicular traffic. Some restricted width due to parking is probably inevitable but vehicles that unreasonably impede traffic may have to be removed. Search for other FAQs and view additional information.
Trash schedules will be provided to Mountain Valley Pipeline Information (MVP) in order to prevent delays in trash pick-up.
Anyone who holds a public event should be sure that all trash and rubbish is properly disposed of during and following the event. There should be no unlawful disposal of trash on a public road or on a neighboring property. (Section 13-13, Roanoke County Ordinance)
DEQ is responsible for monitoring erosion and sediment. The Roanoke County engineer and his staff reviewed the review that DEQ did for E&S plans. County staff made a number of comments back to DEQ. However, the Roanoke County Board of Supervisors voted not to enter into an agreement with DEQ that would have enabled County staff to coordinate on land-disturbing activities.
Roanoke County does not provide water to anyone; the Western Virginia Water Authority is the public water supply and they have to meet water quality requirements for the water they provide to their customers. Mountain Valley Pipeline Information (MVP) is ultimately responsible for any damage that it causes to public and private water supplies, and the FERC should hold them accountable. Impacts to wells and springs are regulated by both the FERC and DEQ.
View the Home Occupation Regulations.
Remember to call Miss Utility before digging at 1-800-552-7001.
Private stables are permitted by right in all agriculturally zoned properties. In the R-1, Low Density Residential District, a private stable is only allowed by a special use permit.
Additional use and design standards for private stables may apply.
Citizens involved in a traffic accident investigated by Roanoke County Police may contact the Roanoke County Police Records Division at (540) 777-8605 for a copy of the accident report. There is no charge for citizens.
Victims of a crime may also contact the Roanoke County Police Records Division at (540) 777-8605 for a copy of a police report. The report must be picked up in person at the police department, please be prepared to show a photo id (Driver’s License, U.S. Passport).
Insurance companies may go online to www.dmvnow.com to obtain a copy of an accident report.
For the latest news, please visit our Media Room section for helpful links to news releases, online newsletters, Board of Supervisors meeting summaries, and our Notify Me service.
For information about Virginia Freedom of Information rights, requirements, and exemptions, visit their website.
Please see our Vendor's Guide to learn about Roanoke County's procurement policies and practices. It is helpful, but not required, to be register with the county in order to submit a bid or proposal. For more details, visit our Vendor Information Page .
Sign up to receive bid notices with our Notify Me service. You can select to receive emails, SMS text messages, or both.
For complete details about payment and pick-up times and location, please visit the Surplus Property page.
All invoices must bear the purchase order number or contract number and the "ship to" address; otherwise, they may be returned with subsequent delay in payment. Payment will be made based on the terms of the order or contract upon approval and notification of receipt by the authorized department. Otherwise, our standard term is net 30.
To review available surplus items, please visit the PublicSurplus.com site at www.publicsurplus.com. Select region (Virginia) and agency (County of Roanoke). You will be given the option to review past auctions or current auctions.
If you opt to bid, you must register as a buyer. In order to do that, you need to go to login, 'not already a buyer', and register here. Proceed with filling out your name, phone number, address, and email. You must develop a username and password. You should read the user agreement. You will receive an email with a code to confirm and activate your account. Once the account is activated, you are ready to bid on public surplus.
Should you need further information, please contact: Ann Mendes, Roanoke County Surplus Property Coordinator at (540) 355-1243 or by sending her an email to email@example.com. See the following page for more details: Surplus Property
-Advertised in the Legal section of the Roanoke Times newspaper-Posted on the bulletin board in the Purchasing Division lobby-Purchasing Internet Website
Complete bid documents may be obtained by the following methods:
-Download the document from the website-Reguest by phone at (540-772-2061, extenstion 311-Fax your request to: (540) 561-2827-Email the buyer listed as the contact person for the IFB or RFP-Pick up the documents in person at the Purchasing DivisionFor more information visit Current Bid Opportunities
Please contact the Solid Waste Division of General Services at 540-387-6072.
Please contact Risk and Safety Management as soon after the incident as possible at 540-986-2720.
Please contact Risk and Safety Management at 540-986-2720.
Contact Roanoke County Public Schools Risk Management Coordinator at 540-562-3716.
Contact the Virginia Department of Labor and Industry.
RoCo Alert is a system used by Roanoke County public safety officials to deliver emergency notifications to residents and businesses impacted by, or in danger of being impacted by, an emergency or disaster. Officials within the Roanoke County Emergency Communications Center can activate RoCo Alert when needed for wide area disasters such as wildfires or storm damage and also for very local alerts for flooding or neighborhood emergencies.
RoCo Alert uses the 9-1-1 Verizon telephone database to call and deliver a recorded message to all landline phone numbers in a specific geographic area within Roanoke County that may be affected by an emergency or disaster. In addition, residents can register VoIP telephones, cell phones, and an email address with an address location. Authorized public safety officials create an emergency area based on the location of an event and record a voice, email and/or text message notification. RoCo Alert sends the notification to phone numbers and email addresses assigned to locations within the emergency area.
For assistance setting up your RoCo Alert account contact the Emergency Communications Center at (540) 562-3265 or email RoCo Alert Support.
Alternately, you may wish to register your cell phone number to receive notifications at another address, such as your place of business, the address of an elderly parent or grandparent, or the location of your child’s school or caregiver.
The County of Roanoke takes your privacy and security very seriously. RoCo Alert contact information will never be shared, sold, traded, leased or loaned to outside parties. The sign-up page is hosted on a secure server.
Yes. An e-mail address is required as a username. If you do not have an e-mail address, you may go to http://www.gmail.com, http://www.yahoo.com or http://www.hotmail.com to sign-up for a free e-mail account.
There is never a charge imposed by Roanoke County for signing up or for receiving these messages. However, your cell phone service provider’s plan for airtime minutes, email, or text message rates may apply.
RoCo Alert will be used to send messages pertaining to the health, safety or welfare of a community being affected by a potential, emerging, or imminent emergency event. Public health and safety-related messages may also be sent during or after an emergency to keep you informed of important information. RoCo Alert uses geomapping technology to create emergency areas, and then calls all the telephone numbers assigned to addresses within those areas. Messages may be based on broad areas or very specific areas, depending on the severity of an emergency.
No. RoCo Alert will only send you messages when the address your phone number and/or email are associated with is in the geographic area targeted to receive a public safety message.
You can edit your street address, cell phone number, email address, or unsubscribe by logging into RoCo Alert and selecting the option you wish to change.
A secured ATM is located in the main lobby of the jail facility for the purpose of receiving cash or credit card payments. No checks will be accepted. You may also use the following website to
If you do not wish to receive collect calls from an inmate, simply refuse to accept the charges or call the jail docket office at (540)283-3145 and request that a block be placed on your phone number.
The mailing address for inmates is :Roanoke County/Salem Jail Inmate Name, Inmate Number PO Box 247 Phoenix, MD 21131
The offices are located in the back of Court Services building.
Directions from I-81: Exit 140 (Salem/Roanoke College), Thompson Memorial Blvd to East Main Street. Jail & Courthouse Complex is located at the intersection of Thompson Memorial and East Main Street on the right side of the street.
Additional parking can be found across Thompson Memorial Blvd behind the Quickway Food Mart.
We administer several different Benefits and Social Work Service programs. Learn more about Available Programs.
No, in Virginia, child support issues are handled through the Division of Child Support Enforcement.
Call our main number, (540) 387-6087, and ask to speak with your case worker or push # to reach our phone directory message to find your worker’s direct extension.
Contact the Roanoke County Department of Social Services by calling (540) 387-6087 or (540) 387-6040. If the office is closed, please contact the state hotline at 1-800-552-7096.
Contact the Roanoke County Department of Social Services by calling (540) 387-6087 or (540) 387-6040. If the office is closed, please contact the state Hotline at 1-888-832-3858.
Contact the Roanoke County Department of Social Services by calling (540) 387-6087 or (540) 283-8923 and ask for information regarding our Foster Parenting Program.
Medicaid and FAMIS have different financial and non-financial eligibility requirements. To be eligible for Medicaid or FAMIS, you must meet the financial and non-financial eligibility conditions for that program. Your application is a request for Medical Assistance. Your eligibility will be determined for all appropriate Medical Assistance programs, based on your age, income, financial resources, and other information.
To apply, complete an application form that you may request from the local office serving the city or county in which you live or you may complete and submit the Medicaid application online.
You will need to provide certain information when you apply. You will only be asked for the information needed to determine your eligibility. If you cannot send in some or all of the information with your application, you do not need to wait to apply. A checklist will be sent to you that tells you what information is needed.
For most people, your application should be processed within 45 calendar days from the date you apply. If you are pregnant, your application should be processed within 10 work days, if the eligibility worker has all of your required information.
If you are referred to the Disability Determination Services for a disability determination, your application will be processed with 90 calendar days, or as soon as possible after your disability determination is complete if the disability determination takes more than 90 days.
In most cases, medical services received during three months prior to the month you applied can be covered (if you are eligible). You will receive a written notice telling you whether or not you are eligible. If you are eligible, the notice will include the date your coverage will begin.
Yes, you may go to the following site for more information regarding the Medicaid application process and learn what is covered by the Medicaid Program.
DMAS is the Department of Medical Assistance Services.
If you are in the grocery store and enter the wrong PIN, you have three more chances that day to enter the correct PIN. If you do not enter the correct PIN on the fourth try, a “lock” is put on your account and you will not be able to use your card until the next day. If you cannot remember your PIN, call the toll-free Customer Service Help Line at 1-866-281-2448.
There are three error messages that could come up on the Point of Sale Terminal when you are trying to check out:
Any time you get an error message that you do not understand, call the toll-free Customer Service Help Line at 1-866-281-2448.
If your EBT card is lost, stolen, or damaged, call the toll-free Customer Service Help-Line at 1-866-281-2448 to report it. A new card will be mailed to you on the next business day or you can contact your worker to request a new card and come in and receive a replacement.
Yes, a $2.00 replacement fee will be charged and will be deducted from the balance on your EBT Card.
No, the PIN will stay the same unless you request that it be changed.
The SNAP benefits you do not use stay on your EBT card until you use them.
Call the toll-free Customer Service Help Line at 1-866-281-2448. This line is open 24 hours, every day, for your questions.
Stormwater Management is the process of controlling the runoff that comes primarily from impervious surfaces like parking lots, driveways and roof tops. In Roanoke County, the stormwater system is separate from the sanitary sewer system. Stormwater flows directly from streets and gutters into our streams and rivers, often with little or no treatment. Stormwater can also transport pollutants that collect on these hard surfaces such as motor oil, household cleaners, and other materials which may negatively impact water quality.
Every resident is assigned either an A or B week to receive bulk and brush collection service. Please use our Trash Collection App to find out your residence's assigned week. If you already know whether you are A or B week, you can see if your collection is this week or next week in the top right of our Trash Collection page.
Please place your bulk and brush items to the curb no earlier than the Saturday before and no later than 7:00 am on your scheduled collection day.
The most common reasons that items are not collected in front of a residence include:
Please call (540) 387-6225 so we can help you figure out why your bulk or brush was not collected.
At the current time, we are not selling additional containers from our inventory. However, occasionally, local hardware stores sell containers similar to the ones we use. Residents should be aware that Roanoke County will not repair or replace these purchased containers should they become damaged or lost in the truck. Link to Trash Container Information webpage
Occasionally, containers may blow away during high winds and/or thunderstorms. Residents are encouraged to look through the neighborhood for a couple of days to see if the container is found by another neighbor. If not, please contact the Solid Waste Division at 387-6225 and we will schedule a replacement container delivery.
During bulk collection, the crews manually place the bulk material in the rearloader in a way that will not damage the packing mechanisms in the truck. In the automated trucks, this is not possible and metals get hung in the packing mechanism and damage the truck. The repairs to the vehicles due to this kind of damage are very expensive.
Cardboard boxes, while not metal or made from a hard material, present their own unique problem. Boxes placed in the container act as a wedge that will not allow the bags to pass through. When the arm squeezes the container, it has to squeeze hard enough to maintain the grip up and over to the hopper. During this procedure, the arms squeeze around the cardboard and hence the wedge. This can even happen with large pizza boxes. In the summer, the wedging is more frequent due to the plastic makeup of the container and the heat from the sun. The containers are more pliable due to heat.
There are many benefits to bagging. The number one benefit is that the neighborhoods and/or streets are cleaner without loose trash blowing around. Drivers will get out and collect bagged trash that may fall out of the container during collection. If the container has loose trash that falls out of the container, the driver is not required to collect it.
During inclement weather, some areas of Roanoke County can only be serviced manually by smaller pickup trucks. Having the trash in bags allows your trash to be picked up in a timely manner.
Bagging trash helps to keep Roanoke County cleaner for all of us to enjoy.
This fee covers the administrative cost of maintaining personal property records. Roanoke County assesses personal property tax on all vehicles that are registered with the Department of Motor Vehicles and garaged in the County of Roanoke as of January 1 of each year. If your vehicle or trailer is assessed taxes for that year, then you are also levied the VLF. Unlike prorated personal property taxes, the VLF is a nonprorated and nonrefundable fee.
You'll still be able to access the old catalog site until December 31. Visit here to access the old link.
The new catalog has notification options for you to receive emails. Library Elf will be discontinued at the end of the year.
Emails will be used to send notifications and library alerts so you can stay in the know with all things library! You will have the ability to opt-out of emails after launch but an email address is needed for online account creation. Questions? Just ask us!
If you have an email address already listed on your account click forgot password. This will reset the password for you to use the catalog.
If you need to add your email address or don't have one, that's ok! Just come up to the service desk at any RVL location or give us a call and we are happy to help.
Emails will be used to send notifications and library alerts so you can stay in the know with all things library! You will have the ability to opt-out of emails but an email address is needed for online account creation and access. Questions? Just ask us!
Your pin number for the online catalog will be changing to a password. RVL will no longer be the default. To create a password, you'll click forgot password when you go onto the catalog for the first time to set one up. Call us for assistance.
You can still use rvl.info, but if you need the longer link here it is: https://rvl.wise.oclc.org/cgi-bin/bx.pl?vestnr=3000;prt=INTERNET;taal=en_US;var=portal;event=main