All payments made online through Citizen Self Servicewill include a convenience fee of 2.5% of your payment amount, with a minimum fee of $2, when made with a credit card or MasterCard debit card. Payments made with a VISA debit card will have a fee of 1.5% of your payment amount, with a minimum fee of $2. Payments made by checking account will have a fixed convenience fee of $1.49.
Example - Credit Card or MasterCard Debit Card
Tax Bill
Convenience Fee Rate
Convenience Fee
Total Payment
$150
2.50%
$3.75
$153.75
Example - VISA Debit Card
Tax Bill
Convenience Fee
Total Payment
$150
$2.25
$152.25
Please note, this fee is assessed and collected by Velocity Payment System and is not remitted to Roanoke County.
Pay By Phone Fees
All payments for real estate and personal property taxes made via the phone will include a convenience fee of 2.6% of your payment amount with a $2 minimum when made with a card, or a flat rate of $1.49 when paid using an E-check.
Example - Credit Card
Tax Bill
Convenience Fee Rate
Convenience Fee
Total Payment
$150
2.6%
$3.90
$153.90
Example - E-check
Tax Bill
Convenience Fee
Total Payment
$150
$1.49
$151.49
Please note, this fee is assessed and collected by Velocity Payment System and is not remitted to Roanoke County.
For More Information
If you need any assistance, please contact the Treasurer's Office at 540-772-2056.
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