Citizen Comments

It is the policy of the Roanoke County Sheriff's Department to conduct internal investigations, when appropriate, to promote and ensure integrity among all members of the Department.   The Department will investigate all allegations of employee or Department misconduct received from any source.   

How to submit a complaint. 

If you wish to make a complaint concerning the actions of a Roanoke Deputy Sheriff, or about any aspect of our operations, you can do so using one of the following methods: 

• Telephone the shift supervisor at 540-293-3152
• Visit the Roanoke County Jail and ask to speak to the shift supervisor
• Make a formal written statement and mail the completed form to the Roanoke County Sheriff's Office, 401 E Main Street, Salem VA 24153

When your complaint is received, a member of the Command Staff will evaluate the nature of the complaint and classify it as a Citizen Satisfaction Complaint or an Internal Affairs Investigation. 

Citizen Satisfaction Complaints involve allegations of minor policy violations or demeanor complaints.  Internal Affairs Investigations are reserved for substantial and complex investigation and will be handled by a trained Internal Affairs Investigator. 

Complainants will receive periodic updates regarding the status of the investigation through the assigned investigator or the Command Staff. 

Generally, all investigations should be completed within 90 days of initiation.   In the instances that the time limit is extended, the complainant will be notified and advised of the delay by the Command Staff.

At the conclusion of the investigation, the complainant will be notified of the disposition of the case. 

If you have any questions regarding the complaint process, please contact the Administrative Lieutenant Colonel at 540-283-3110.